Saturday, February 4, 2017

Why I Do Not Sell On eBay - Part 2 -or- The Final Solution

So, now we come to the rest of the story....

Now, just to re-cap, I have established that eBay has/had a very serious software glitch that they were seemingly unaware of.

And that glitch affected my selling somewhat, but, as many things with eBay in the last 20 odd years, I worked around their glitch, as serious sellers have for quite some time.

However, this glitch came to a head.

Pushing a seller with over 10,000 transactions under his belt, off of ebay for good. Not that they cared, they have pushed sellers off the site that were doing 10,000 listings a month...heck, even a those with 10,000 a week, without remorse.

But I digress...

So, eventually, eBay suspended our selling privileges becasue of "non-payment" of this refund they gave our seller.

We sent them the proper amount, but apparently it disappeared in the ether.

So, they eventually suspended our buying privileges,also.

Interesting how they will let you still buy for awhile before suspending you completely, isn't it?

And, that is what they did, suspended us completely. No buying & no selling.

So, being fed-up, determined to get this dealt with, and still needing the income from sales on eBay,  I finally found a phone number that seemed to get through to real people.

Good thing I didn't have anything going on that afternoon!

I explained the whole story to the first person I got.

They put me on hold and forwarded me to someone else.

Again, I re-explained the whole thing.

Got referred to someone else.

Repeat process...

...through SEVEN different people....

over an HOUR AND A HALF of time!

The 8th person I was referred to I actually have respect for.

She was very sympathetic, and you could hear it in her voice when she (basically) said:

"Unfortunately they have forwarded you to the wrong department (again)..."

"But I will make sure and stay on the line with you until I get you to a senior tech."

And she did. Kudos to her.

A middle finger goes out to the other 7 previous eBay reps...all useless pieces of....well, you get the picture.

So, the tech I spoke to turned out to be a 15 year veteran with eBay. That puts him having started near the inception of the company. So, he actually knew his stuff.

However, I described what was happening, and, through the hour and a half we were on the phone trying things, he became more frustrated with the problem than I was.

I sent a small payment via the wife's PayPal account. Lo and behold, there was a balance that came through....but in a different amount than I sent!  And, because of privacy law, he could't tell me the amount, nor the DIFFERENT NAME THAT APPEARED ON THE ACCOUNT it went to!

SO, you could almost hear him pulling his hair out over that 1.5 HOUR conversation....about half way through it I was howling with was all just SO ludicrous, and so much of a "perfect" ending to my eBay selling career.   He was SO apologetic (something that seems very rare amongst eBay reps) and was surprised at my taking the issue so lightly, with such humour.

But, I said, how else can I react, considering how absolutely ridiculous the situation was?

He was as understanding as anyone can be when they are absolutely stumped. The statements I heard the most from him were all to the effect of "This should not be happening."

But, it was happening.

Sadly, it was not happening not to a large corporation, however, but to a small seller in Manitoba, Canada...and one who was fed up with eBay and was not upset to not be able to sell there anymore.

More testing, and such went on over that hour, but it was clear that ebay was totally ****(insert appropriate set of expletives here)****.

He apologized profusely, and suggested I talk to PayPal...because, he said, eBay actually takes its orders from PayPal, not the other way around!

I said no, I am done, I have been on the phone for THREE HOURS, gone through and explained the entire story to each of NINE people, and I am not about to do that again, nor should I.

And I didn't.

Screw eBay.

And, I hope someone takes advantage of that glitch, and eBay gets sued into the stone-age for it...they deserve all the bad press, lawsuits, etc that they get...and then some.

I just hope those two eBay employees have gone on to greener pastures and are with companies that  appreciate them...I doubt eBay did.

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